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Business
Customer Value, Customer Focus, Customer Satisfaction
Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.
The Journal for Quality and Participation
|
September 1, 1990
It's not just the product. It's the overall customer experience.
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More Articles
Reviews
Sisyphus With a Stethoscope
A review of Tracy Kidder's book a doctor’s practice serving the homeless of Boston
Reviews
He Does Everything You're Supposed to Do
A review of the Netflix docuseries about the PGA Tour: "Full Swing"
Humor
Down With Athletes' "Suffixism"
It's not Ken...Griffey Jr. It's Ken Griffey...Jr!
Humor
Is Age Really Just a Number?
Ruminations on turning 70
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