home
About
Books
Articles
Media & podcasts
Contact
close
search
Home
about
books
articles
media & podcasts
contact
Business
Customer Value, Customer Focus, Customer Satisfaction
Ultimately, there is just one issue: value
The Journal for Quality and Participation
|
August 1, 1993
Are you up to the value mark? Can you measure how much value you're creating?
Read Article
More Articles
Business
Virtual Aggravation
Virtual aggravation can trump real aggravation.
Business
Quality is Not a Way of Life
What it's about is not screwing up. Why should we be defensive about that?
Business
A Dirty Little Secret
Your people are not--necessarily!--your most valuable asset. But they could be.
Business
Myths About Customers
Three bits of conventional wisdom we could do without
Previous
Next