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The Doctor is Out
Dispatches From the Front
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March 1, 2004
Too many doctors come up short on the "caring" part of healthcare.
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Six Sigma for Sales
This approach to driving out defects might be, well, defective.
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Lights, Camera, Action!
Seeing--and solving--your problems through a different lens
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Not How but Who
The right way to cater to customers is to cater to the right customers.
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Self-Defeating Practices
Can marketing executives do more than lunch?
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