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Books

Sisyphus With a Stethoscope

The Dispatch

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February 18, 2023

A review of Tracy Kidder's book a doctor’s practice serving the homeless of Boston

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Business

Virtual Aggravation

Virtual aggravation can trump real aggravation.

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Business

Quality is Not a Way of Life

What it's about is not screwing up. Why should we be defensive about that?

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Business

A Dirty Little Secret

Your people are not--necessarily!--your most valuable asset. But they could be.

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Business

Myths About Customers

Three bits of conventional wisdom we could do without