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Quality and TQM
Quality's Real Accomplishment
President
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October 10, 1995
It's changed the way people think, and that's very hard to do.
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More Articles
Business
The Pitfalls of Perfection
Don't make the perfect the enemy of the good.
Business
a 40-hour work week: a new rallying cry
What would happen if we were forced to limit people's work weeks to just 40 hours?
Business
Listen Up!
Most customer surveys are an exercise in institutional solipsism.
Business
Down With the Internal Customer
The concept of "The Internal Customer" is harmful to your Quality efforts. It must go.
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