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Business
Customer Value, Customer Focus, Customer Satisfaction
Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.
The Journal for Quality and Participation
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September 1, 1990
It's not just the product. It's the overall customer experience.
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Your standard approach to Six Sigma won't work with your Sales People
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How to Unleash the Real Power of Customer Connections
People's own experiences as Customers is a powerful resource available to you.
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You Want Buy-In to Quality? Then You've Got to Sell It
HR has some selling to do when it comes to Quality.
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