Business

Customer Value, Customer Focus, Customer Satisfaction

Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.

The Journal for Quality and Participation

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September 1, 1990

It's not just the product. It's the overall customer experience.

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Humor

It's the Birthday Creep Blues

Wherein I demonstrate that my love for my daughter has its limits.

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Humor

Male and Female Role Playing

No apologies. I behave hopelessly, stereotypically like a male around the house.

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Humor

May the Biggest Gigabyte Win

Proof that I would not be a good candidate as a tech support person.

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Humor

An Uncreative Title

I make my living as a management consultant and even I'm not sure what that means.

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