Business

Customer Value, Customer Focus, Customer Satisfaction

Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.

The Journal for Quality and Participation

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September 1, 1990

It's not just the product. It's the overall customer experience.

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May the Biggest Gigabyte Win

Proof that I would not be a good candidate as a tech support person.

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An Uncreative Title

I make my living as a management consultant and even I'm not sure what that means.

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A really fun and groovy test!

Making school tests more fun and accessible for students

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Tiger Woods to join Red Sox?

How Baseball can recapture its hold sports fans' attention

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