home
About
Books
Articles
Media & podcasts
Contact
close
search
Home
about
books
articles
media & podcasts
contact
Business
Customer Value, Customer Focus, Customer Satisfaction
Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.
The Journal for Quality and Participation
|
September 1, 1990
It's not just the product. It's the overall customer experience.
Read Article
More Articles
Humor
The Donald Trump in all of us
I was onto Donald Trump a long time ago.
Humor
RISE AND SHINE!
Adventures in family awakenings
Humor
Ask Mr. Courtesy!
Advice during the early days of cell phones
Humor
A victim of smile training school
A smile is a necessary but not sufficient part of customer service.
Previous
Next