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Business
Quality and TQM
One Size Does Not Fit All
Quality Digest
|
October 1, 2002
Your standard approach to Six Sigma won't work with your Sales People
Read Article
More Articles
Business
Our Customers Expect "Total Transaction" Quality. So That's What We'd Better Be Building.
It's not just the product. It's the overall customer experience.
Business
Limits Can Be Liberating
Do You Want Me to Recreate the World or Just My Corner of It?
Business
A Cure for "Initiative Burnout"
However well intended, program-of-the-month incentives can have a debilitating effect on employees.
Business
Are You a Customer Narcissist?
Many attempts to get closer to the customer involve asking the customer to talk to you about you.
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