Business

Customer Value, Customer Focus, Customer Satisfaction

One-on-One with Customers

AMA Journal

|

November 1, 2003

To get your Employees engaged, get them more directly connected to your Customers.

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Sports

A Simple Solution to MLB's Problems

Good on MLB for at long last taking steps to address what ails it. But the treatments it has prescribed only address the symptoms.

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A Blemish on "The Beautiful Game"

A modest proposal to improve the World Cup.

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Reviews

Capsule review: "The Fall Guy"

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Reviews

Football That Really is a Matter of Life and Death

A review of Buzz Bissinger's book about two bored Regiments of Marines as they prepared to invade Okinawa