home
About
Books
Articles
Media & podcasts
Contact
close
search
Home
about
books
articles
media & podcasts
contact
Business
Customer Value, Customer Focus, Customer Satisfaction
One-on-One with Customers
AMA Journal
|
November 1, 2003
To get your Employees engaged, get them more directly connected to your Customers.
Read Article
More Articles
Business
The Pitfalls of Perfection
Don't make the perfect the enemy of the good.
Business
a 40-hour work week: a new rallying cry
What would happen if we were forced to limit people's work weeks to just 40 hours?
Business
Listen Up!
Most customer surveys are an exercise in institutional solipsism.
Business
Down With the Internal Customer
The concept of "The Internal Customer" is harmful to your Quality efforts. It must go.
Previous
Next