Business

Customer Value, Customer Focus, Customer Satisfaction

One-on-One with Customers

AMA Journal

|

November 1, 2003

To get your Employees engaged, get them more directly connected to your Customers.

More Articles

Article Thumbnail Image

Business

The Pitfalls of Perfection

Don't make the perfect the enemy of the good.

Article Thumbnail Image

Business

a 40-hour work week: a new rallying cry

What would happen if we were forced to limit people's work weeks to just 40 hours?

Article Thumbnail Image

Business

Listen Up!

Most customer surveys are an exercise in institutional solipsism.

Article Thumbnail Image

Business

Down With the Internal Customer

The concept of "The Internal Customer" is harmful to your Quality efforts. It must go.