home
About
Books
Articles
Media & podcasts
Contact
close
search
Home
about
books
articles
media & podcasts
contact
Business
Missing the Point--Again
Dispatches From the Front
|
August 1, 2002
Most efforts at internal branding put the cart before the horse.
Read Article
More Articles
Business
Customer Means Customer
The internal customer model ultimately limits the quality progress and organization can make.
Business
Quality's Real Accomplishment
It's changed the way people think, and that's very hard to do.
Business
Upgrading? Don't Bother.
A Rant About Software Quality
Business
Ultimately, the Point is Value
When all is said and done, all customers are seeking is maximum value.
Previous
Next