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HR's Role in Driving Down "Thing Time"
AMA Journal
|
December 1, 1992
HR needs to get the message out that what matters is to ensure that the things customers want get done right and as fast as possible.
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Customer Means Customer
The internal customer model ultimately limits the quality progress and organization can make.
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Quality's Real Accomplishment
It's changed the way people think, and that's very hard to do.
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Upgrading? Don't Bother.
A Rant About Software Quality
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Ultimately, the Point is Value
When all is said and done, all customers are seeking is maximum value.
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