Business

Customer Value, Customer Focus, Customer Satisfaction

How to Unleash the Real Power of Customer Connections

The Journal for Quality and Participation

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April 1, 2000

People's own experiences as Customers is a powerful resource available to you.

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The Role of Human Resources in Selling Quality Improvement to Employees

Avoiding the "Space Invaders" De-Motivation Factor

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You have to face the fact that Quality, at its essence, is NOT a good motivator of people.

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Ultimately, there is just one issue: value

Are you up to the value mark? Can you measure how much value you're creating?

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From quality to the customer to time

The journey to excellence is marked by learning and growth in knowledge