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From quality to the customer to time
The Journal for Quality and Participation
|
March 1, 1993
The journey to excellence is marked by learning and growth in knowledge
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One-on-One with Customers
To get your Employees engaged, get them more directly connected to your Customers.
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One Size Does Not Fit All
Your standard approach to Six Sigma won't work with your Sales People
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How to Unleash the Real Power of Customer Connections
People's own experiences as Customers is a powerful resource available to you.
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You Want Buy-In to Quality? Then You've Got to Sell It
HR has some selling to do when it comes to Quality.
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