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From quality to the customer to time
The Journal for Quality and Participation
|
March 1, 1993
The journey to excellence is marked by learning and growth in knowledge
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Man or Machine
If you look only to technology for solutions, you'll miss the human factor.
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The Gum-and-Mint Economy
Are your employees costing you money by gaming the system?
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Eating My Words
Wherein I admit that I was wrong about The Internal Customer
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The Doctor is Out
Too many doctors come up short on the "caring" part of healthcare.
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