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General Interest
Disinviting Ron Ziegler
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How, 50 years ago, Boston University presaged today's practice of cancel culture
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More Articles
Business
Customer Means Customer
The internal customer model ultimately limits the quality progress and organization can make.
Business
Quality's Real Accomplishment
It's changed the way people think, and that's very hard to do.
Business
Upgrading? Don't Bother.
A Rant About Software Quality
Business
Ultimately, the Point is Value
When all is said and done, all customers are seeking is maximum value.
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