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Business
Customer Value, Customer Focus, Customer Satisfaction
Customer Means Customer
Quality Digest
|
October 1, 1998
The internal customer model ultimately limits the quality progress and organization can make.
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If you look only to technology for solutions, you'll miss the human factor.
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Are your employees costing you money by gaming the system?
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Eating My Words
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The Doctor is Out
Too many doctors come up short on the "caring" part of healthcare.
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