Business

Customer Value, Customer Focus, Customer Satisfaction

Creating Value From the Inside Out

Quality Digest

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October 1, 2001

Giving more people direct line-of-sight to your customers

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Shopping? Men don't buy it

To men, "shopping" means go in, buy it, and get out.

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Ask Mr. Customer

Actual letters from dissatisfied customers that I took the time to make up.

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Is it a cyber pet or a cyber threat?

How "virtual pets" are making our kids soft

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Making a living with a con job

How to be a successful management consultant (whatever that is)

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