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Business
Customer Value, Customer Focus, Customer Satisfaction
Creating Value From the Inside Out
Quality Digest
|
October 1, 2001
Giving more people direct line-of-sight to your customers
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More Articles
Sports
A Simple Solution to MLB's Problems
Good on MLB for at long last taking steps to address what ails it. But the treatments it has prescribed only address the symptoms.
Sports
A Blemish on "The Beautiful Game"
A modest proposal to improve the World Cup.
Reviews
Capsule review: "The Fall Guy"
Reviews
Football That Really is a Matter of Life and Death
A review of Buzz Bissinger's book about two bored Regiments of Marines as they prepared to invade Okinawa
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